Returns
At Flameblaze, we want you to be completely satisfied with your order. If you need to return an item, please follow the instructions below to ensure a smooth process.
Return Policy
You can return an item if it meets the following conditions: the item is unused and in new condition. It has not been worn, washed, or altered. All original tags, accessories, and packaging are included.
Certain types of items cannot be returned, like keychains, underwear & socks. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
How to Return an Item
Contact Us First
Before returning an item, please email us at support@flameblaze.it with your order details and reason for the return. We will provide instructions and confirm whether the return is approved.
Send the Item Back
Once approved, please send the item to the following address:
Via Cesare Pascoletti 25, Roma, RM, 00163, IT.
Return Shipping Costs
The return shipping cost is the customer’s responsibility. Please ensure that the item is securely packaged to prevent any damage during return shipping.
Refund Process
Once we receive the returned item and confirm that it meets our return conditions, we will process your refund. Please note that the refund will be issued to the original payment method used for the purchase.
Exchanges
We do not offer exchanges. If you need a different size or product, please return the original item and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@flameblaze.it with photos of the issue. We will assist you in resolving the problem, either by offering a replacement or a refund.
Important Notes
Returns are only accepted within 14 days of receiving your order.
We reserve the right to return the item to the customer if the return conditions are not met.
If you have any questions or need further assistance, please don't hesitate to reach out to us at support@flameblaze.it.